• Your care is provided and directed by Kelsey-Seybold doctors. Refer to the Aetna CVS Health or UnitedHealthcare Individual and Family ACA Plans website for a list of physicians specific to your plan, or go to kelsey-seybold.com to see a list of all Kelsey-Seybold physicians and locations available.
• When you receive care at Kelsey-Seybold, you can see any doctor, at any location.
• If you are currently receiving care from a provider not in the Aetna CVS Health or UnitedHealthcare Marketplace network without authorization, your services will not be covered as these plans do not have an out-of-network benefit. Kelsey-Seybold offers comprehensive healthcare with more than 65 medical specialties. Kelsey-Seybold is your medical home, and our doctors will direct your care.

It’s easy to schedule an appointment with a Kelsey-Seybold doctor online or by phone and at your convenience.

• Schedule Online: Schedule primary care appointments and many specialty appointments through your “MyKelseyOnline” account or on the MyKelsey App. You can also self-schedule online with ANOW. Make an Appointment.
• Schedule by phone: Our 24/7 Contact Center is available to schedule primary and specialty care appointments for you and your family. Call 713-442-0000.

Yes, Kelsey-Seybold offers Virtual Visits, including Video Visits and E-visits, 7 days a week - weekdays, evenings, weekends, and holidays. Virtual Care is provided by Kelsey-Seybold providers who will have access to your secure electronic medical record. You will need to be registered on MyKelseyOnline.com or download the MyKelsey app to conduct virtual care with a Kelsey-Seybold provider.

• It’s important to establish a relationship with a Kelsey-Seybold primary care provider who will be key in helping coordinate both your primary and specialty care. For most specialty appointments, you can call Kelsey-Seybold’s 24/7 Contact Center at 713-442-0000.

• You can search for providers by language spoken at Kelsey-Seybold.com or on our Find a Doctor page.

   

  

• If you need on-site translation during your in-person appointment, please be sure to inform the Contact Center when you schedule your appointment by phone. To speak with a Spanish-speaking representative call 713-442-VIVA (8482).

• If you receive care from a provider not in the Aetna CVS or UnitedHealthcare network without authorization, your services will not be covered, and you will be responsible for the entire cost.

For your first visit, we suggest bringing:

•  A list of your current medications. Bring your prescription bottles or a written list. If you bring in a list of your medications, be sure to include the name of the medication, dosage, and the pharmacy where they were last filled.
• Previous medical records. Click here to learn more about how to transfer medical records to Kelsey-Seybold.