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Kingwood Clinic Expansion
Houston (April 30, 2012) – In an effort to meet increased demand and to improve patient experience and convenience, Kelsey-Seybold Clinic in Kingwood will undergo a renovation in spring 2012 with an expected completion date of October 2012. During this renovation process more than 1200-square-feet of space currently being used to store medical records will be converted to usable clinical space.
"Patient care and convenience is of utmost importance to us at the Kingwood Clinic and these renovations will help us meet the increasing demand in Kingwood and improve the clinical offerings for our patients," said Twila Darnell, Clinic Administrator at Kelsey-Seybold Clinic – Kingwood.
Renovations to the Kingwood Clinic include improvements to the front entrance area, lobby, restrooms, nurses' stations, laboratory and radiology services. In addition to cosmetic improvements, the Kingwood Clinic will add two new modalities to radiology offerings including mammography and bone densitometry.
All renovations will follow a phased approach to minimize impact to clinical operations and patient care.
"We do not anticipate any interruptions to our daily operations and ask that patients bear with us during this transition," said Darnell. "I believe that at the end of this process, patients will be happy with the improvements and added convenience."
About Kelsey-Seybold
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.
Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.
Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.