Adult E-Visits

With Kelsey-Seybold E-Visits, you communicate with a physician without having a real-time conversation. You simply provide some details about your symptoms and receive a virtual consultation with written diagnosis and treatment plan from one of our adult primary care or specialty care providers in your secure MyKelseyOnline account. For example, you might choose an E-Visit if you're experiencing back pain, constipation, headaches, or seasonal allergies or need a refill on a prescription that requires communicating with your doctor first.

You can submit your information any time, 24/7. When you submit during E-Visit hours, you'll typically receive a response within an hour. If you submit outside of E-Visit hours, you'll receive a response the next business day.

Note: E-Visits aren't available to all Kelsey-Seybold patients. Your eligibility depends on your health insurance plan. If E-Visits are displayed as an option for care when you log in to your MyKelseyOnline account or the MyKelsey app, you are eligible to have an E-Visit. However, depending on your health plan, you may only be able to use an E-Visit for certain medical issues and conditions.