For Members

KelseyCare Concierge

With the KelseyCare Aetna plan, you get personal service and a VIP experience.

To make your healthcare experience as seamless and hassle-free as possible, we offer a special, complimentary Concierge service exclusively for KelseyCare Aetna plan members.

Call your KelseyCare Concierge, Monday-Friday, 8 a.m. to 5 p.m., at 713-442-9593 or toll-free 866-578-7018. Email your KelseyCare concierge anytime at kelseycareconcierge@kelsey-seybold.com.

Your KelseyCare Concierge can help you find information and tools designed to make it easier to use your benefits. You can also call the Member Services number on your ID card for personalized service.

Our courteous and knowledgeable representatives are ready to assist you by facilitating and coordinating the Kelsey-Seybold Clinic experience. They can assist you with:

• Appointments
• Billing and eligibility questions
• Expert help and problem resolution
• Physician selection